At the core of neo is MatrixOS the beating heart of our 340Mhz video processing unit. Providing you with instant access to all of your connected source devices in excellent 1080p High Definition or 3D. This powerhouse helps to create a “just works” solution, from dynamically generating EDIDs (to ensure the best video quality to every TV) right through to handling software updates for the HDBaseT link. With one goal in mind. Giving you the best possible video distribution system in the world.
4 in, 4 out, that’s 16 possible combinations of your video. Historically matrixes have offered remotes with 8 or 16 buttons, requiring multiple presses to get video to the TV your watching. We thought this was an odd solution, given you already known which room you are in, so should the matrix! Our designers did away with this old concept and instead created Contextual IR, this reduces the number of buttons to just 4, one for each possible input. Whatever room your in, select 1, 2, 3, 4 and watch that source instantly.
We want to give you the best experience possible, to do this, we think it’s important you can access neo from any device, be it mobile, tablet or desktop PC and in any browser. We’ve done this with our responsive design, so it works with you and not the other way round. Our web interface is built directly on top of our REST/API, this means that whatever you can do on your phone, you can get your control system to do also and vice versa. There are no hidden tricks or special codes that require a magic moon dance to work. All of our documentation is free and available on our monitoring site.
It’s important that you get video all the time, to help us do that every neo professional matrix keeps in contact with our cloud management service. You can tell if this is working with the Monitored LED on the front of the matrix. If you get stuck, your installer or yourself can log into our cloud portal and see helpful diagnosis information (if you let them), fix problems remotely or tell you where you may have gone wrong in the installation. All of this is free of charge. If neo has a problem, we get alerted too and we can get in contact to arrange a hardware replacement or give you a step by step guide to get you up and running again.